Frequently Asked Questions
Q. Changes to shipping costs?
A. Unfortunately, due to the pressures of the Covid-19 Pandemic, we have been forced to discontinue our previous shipping deals on this site. That includes our $10 flat rate from FedEx 2Day and USPS, and our free shipping deals to anywhere in the US for orders $49 and over. Until further notice, all (one-time and subscription-based) order's shipping costs will now depend on the carrier's rates. We apologize for any confusion and inconvenience this has caused.
Q. Having trouble viewing the site and seeing photos?
A. Unfortunately, our site is no longer completely compatible with Microsoft Internet Explorer. If you are using IE to shop our site, we suggest updating to Microsoft’s most recent and supported browser “Edge”. We are also more than happy to help you via phone at 1-800-657-7716 or email at email@example.com. Our site is compatible with most all other mobile and desktop browsers.
Q. Wondering if we ship to your country?
A. If you don’t find your country on the list of shipping options, please let us know. We add international shipping options as they are requested. The only countries we can’t currently ship to are Italy, Ukraine, and the Philippines, due to restrictions those countries have on the importing of coffee.
Q. Missing your points from our old site?
A. Don’t worry! You haven’t lost your points. In transitioning to the new site, some accounts had points transfer without issue, while others not so much. If you are missing points, please let us know at firstname.lastname@example.org or via phone at 1-800-657-7716. We just need your name and the email address associated with your account to confirm your old point total and transfer it to the new site. Every point you had in our old Kona Rewards Program will be a point in our new Shaka Rewards.