| how to place an
order |
|
Internet: Use our convenient shopping
cart and quick checkout process to order conveniently online.
Phone: Recommended for large wholesale
purchases. You may reach us at 1-888-829-7432
We strive to make the online ordering
process simple and secure. However, if you would like to speak with one of our sales
representatives, feel free to call us toll free 1-800-749-9103, Monday
through Friday, 9am to 4pm Hawaii Standard Time (3pm-10pm EST). If
you would like to leave a message, we always respond the
same day.
|
|
| fedex
shipping rates |
|
U.S.
Mainland (per address)
(except Hawaii/Alaska) |
| Shipping
to the 48 Contiguous States |
If
your order totals (U.S. Dollars)
|
| $9.00
|
$0
- 25.00 |
| $12.00
|
$25.01
- 50.00 |
| $15.00
|
$50.01
- 75.00 |
| $18.00
|
$75.01
- 100.00 (great value! see below)* |
| $21.00
|
$100.01
- 125.00 |
| $24.00
|
$125.01
- 150.00 |
| $27.00
|
$150.01
- 175.00 |
| $30.00
|
$175.01
- 200.00 |
| $33.00
|
$200.01
- 225.00 |
| $36.00
|
$225.01
- 250.00 |
| $39.00
|
$275.01
- 300.00 |
|
calculated after
placement of order |
$300.01
- up |
| Rates
generally continue at an additional $3.00 per $25.00 increment |
*When
you order a case of coffee (12 10 oz. bags or 6 24 oz. bags) valued
at appx. $84.00, it is cheaper to mail it FedEx than it would be
USPS Priority service. You also receive free insurance and tracking
at no additional charge!
Very
important shipping policies:
Where
do we ship? Just about everywhere in the world (entire
US, Canada, Japan, UK, Australia, etc.) If your shopping cart shows
a value of 0 for shipping cost, we will send an email after receiving
the order informing you of your cost. We offer a 50% discount on
shipping to all international customers.
How do we ship?
FedEx 2nd Day Air unless it is outside of the US.
Overnight shipping
is available at an additional cost. Contact us for details. We cannot
ship overnight anywhere east of Nevada.
We do not ship to P.O. Boxes
(this includes APO/FPO addresses)
Please make absolutely certain that
your shipping address is correct. If it is not correct,
we reserve the right to recoup the $10 address correction fee assessed
us by FedEx.
Any comments or questions regarding
our shipping policies can be directed to our customer support team
at mail_order@hawaiianisles.com, or by calling 1-888-829-7432. Mahalo. |
|
|
| promotion
codes |
|
Hawaiianisles.com has promotions from
time to time which require the use of a promotion code. Simply enter your promotion code in the appropriate field
during the checkout process. Your promotion or discount will be
reflected in your order summary.
|
|
| payment
options |
|
Hawaiianisles.com accepts Visa, MasterCard, American Express and Discover,
Diner's Club and JCB. Please verify your credit card information prior
to submitting your order to ensure speedy processing and delivery.
Incorrect entries will delay your shipment.
We also accept money orders and personal checks, however we do not accept
CODs. Do request an order form, please email us at mail_order@hawaiianisles.com.
Please include your mailing address.
Our mailing address is:
Hawaiian Isles Kona Coffee Company
Attn: Mail Order Department
2839 Mokumoa Street
Honolulu, HI 96819
|
|
| shipping |
|
Order
Turn Around
Time: Most orders are shipped within 48 hours,
Monday through Friday. We do offer
expedited service at an additional charge. Email us to request this
service by clicking here.
When your
order ships you will receive a Shipping Confirmation email from us
including your FedEx tracking number and direct link you can use to track
your order.
Should a
package be returned to us as a result of an incorrect address, we reserve
the right to recoup the address correction fee.
|
|
| tracking
your order |
|
To track your order, simply log-in to
your account here. You will see the past
three months of your order history as well as any pertinent tracking
information.
|
|
| canceling
your order |
|
If you need to make a change to your order or cancel it please call
Customer Service at 1-888-829-7432 as soon as possible because we tend to process
orders very quickly. Every effort will be made to accommodate your
request.
|
|
| backorders/pre-orders |
|
Back orders, although rare, occasionally do happen. However,
rest-assured that we work hard to fill your order at the earliest
possible date. You will receive an email within 4-5 business days
from the time of your order to notify you of the backorder. If you would
like to expedite your order, please select a substitution. Charges to your
credit-card are not made until shipment. You will be
notified via email when items are shipped and be provided with a tracking
number.
|
|
| returns
& exchanges |
|
How to return an
item to Hawaiian Isles Kona Coffee Co: If any of our
Hawaiian coffees ever fails to meet your expectations, simply return it to
Hawaiian Isles via Certified Priority Mail and we will replace it or
credit your account for the merchandise returned.
- We will replace the unopened
coffee(s) upon receiving the coffee(s). Items must be received in a
resalable condition.
- Opened items can be returned for a store credit.
- Damaged items will be replaced with an identical
product.
- Items received as a gift (paid for by someone other
than yourself) can only be exchanged (no credit or refund will be
issued).
Please
contact us within 30 days of receiving your order and you will be issued
an RMA (return merchandise authorization) code. Please write this
code on a note to be sent with the coffee along with the reason for the
return. Carefully package the items in the original shipping
box or any suitable shipping carton using plenty of padding material to
protect the coffees and include a copy of your invoice. Send the
coffee to:
Hawaiian Isles Kona Coffee
Company
Attn: Mail Order Department
2839 Mokumoa Street
Honolulu, HI 96819
IMPORTANT: Make sure the items are well protected and
packaged similar to the way you received them. Whenever possible, use the
same packaging that was used to ship the items to you. Items must
be received in new/resalable condition for a refund/replacement.
Once we receive your return package, we
will issue you a refund or store credit for the price of the products you
returned (including tax, if any). If you paid by credit card, we will
charge-back the amount to your credit card. If you are returning an
item because it arrived damaged, we will also refund you the shipping
costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We
will send you an invoice by mail showing the credit back to your card.
|
|
| password
reminder |
|
If you have misplaced your password, click
here
to enter your email address (registered with Hawaiianisles.com) and your
password will be emailed to you. You may also call us toll-free at
1-888-829-7432 and any of our operators can assist you.
|
|
| change
password |
|
You can change your password at any time on the "My
Account \ Personal Profile" page, which requires you to first log
in with your current password. Your new password can be any sequence of
letters (upper and lowercase) and numbers.
|
|
| accessing
your information |
|
If you are registered at
Hawaiianisles.com, you may go to "My
Account" to check the status of your order(s), change account
settings or change your e-mail subscription preferences.
|
|
| PRIVACY
policy |
|
OUR PRIVACY POLICY
At Hawaiianisles.com, we are committed to protecting your privacy. We use
the information we collect about you to process orders and to provide a
more personalized shopping experience. We do not sell or share your
personal information with any third party. Please read on for more details
about our privacy policy.
What information do we
collect? How do we use it?
When you order, we need to know your name, phone number, e-mail address,
mailing address, credit card number, and expiration date. This allows us
to process and fulfill your order and to notify you of your order status.
We personalize your shopping experience by using your purchases to shape
our recommendations about the merchandise that might be of interest to
you. We also monitor customer traffic patterns and site usage to help us
develop the design and layout of the store.
We use email to communicate with you about your orders. We will notify you
when we release new items and new promotions, but should you not wish to
receive those notices, simply contact us by email and we will make the
appropriate changes to your account.
|
|
| SAFE
& SECURE SHOPPING |
|
Ordering from
Hawaiianisles.com is safe and secure. We utilize SSL Secure Certificates
to encrypt all personal data to and from our site. Hawaiianisles.com does
NOT keep your credit card number with your online order. Our
technology enables up to 256-bit encryption and you can be confident that
confidential information and transactions cannot be viewed, intercepted or
altered. And because our authentication system is the most advanced in the
industry, we can provide you with the most security putting us above the
rest.
|
| copyright
terms and conditions |
|
Copyright and Trademarks
terms and conditions. Unless otherwise noted all materials on this site
are protected as the copyrights, trademarks and other intellectual
properties of Hawaiian Isles Kona Coffee Company. Use of the materials
included on this site is for informational and shopping purposes only. Any
unauthorized use of photography, trademarks or contents from this website
is in violation of copyright and trademark rights.
|
|
|
| why
is my coffee hard like a brick? |
|
All Hawaiian Isles Kona
Coffee bags have a one way valve on the front of the bag which is designed
to allow oxygen out--but not in. This technology is designed to
retain maximum freshness. Due to air pressure changes during
shipping, some bags may change shape and become hard. This does not
affect flavor or freshness. Simply open the bag and the grinds
return to their original loose condition
|
|
|
| what
is the preferred brewing method? |
|
For
each cup, use 1 measuring spoon (2 level tbsps) and 6 oz. cold
water. For milder coffee, add slightly more water before
brewing. Once brewed, remove filter with coffee grounds to prevent
bitterness. For best results, keep coffee warm (190 degrees) and
serve within 30 minutes. Relax and enjoy Hawaii's favorite coffee.
|
|
|
| how
long does your coffee last? |
|
Our
bags have a one way valve which lets oxygen out but not in. This
technology allows for the longest shelf life of coffee. Our coffee
is shelf stable for 9 months to one year. Our whole bean varieties retain their freshness the longest.
|
|
|
| what
is the best way to store my coffee? |
|
The
best way to store coffee is in an airtight container and/or in the freezer
where moisture stays out. Remember, once exposed to oxygen/moisture,
coffee starts to deteriorate.
|
|
|
| i
like my coffee strong--what do you recommend? |
|
We
would recommend our Kona Sunrise or our line of Private Reserve gourmet coffees.
|
|
|
| what
types of beans do you use in your coffees? |
|
We
use the finest Arabica beans from Kona and other regions around the world.
|
|
|
| do
you have Kona decaf? |
|
Yes,
our decaffeinated line come in four flavors: Kona Classic, Kona Sunrise,
Kona Vanilla Macadamia Nut, and Kona Chocolate Mac Nut.
|
|
|
| what
makes Hawaiian Isles Kona Coffee Co. different from other gourmet coffees? |
|
Taste.
Hawaiian Isles is a combination of fine Kona and Arabica coffees artfully
roasted to produce a smooth tasting coffee. Other brands may use
Robusta beans and contain no Kona coffee. Such coffees may have a
bitter taste profile. Many new customers have tried our coffee and
never went back to their prior brand again. Click here
to read our customer reviews.
|
|
|
| do
you have Kona coffee in your coffee? |
|
Yes,
most of our Hawaiian Isles products have Kona coffee and our coffee is
considered a "Kona blend". We also carry a 100%
Pure Kona Coffee (formerly referred to as 24 Karat).
|
|
|
| where
is your coffee made? |
|
Our
roasting facility is located near the foothills of beautiful Moanalua
Valley on the island of Oahu. Direct from Hawaii!
|
|
|
